ANTFARM incident write-up template (svanterpool, 2013-11)
archive ref: QUANTARA-SWARMGLASS-R68-057FC3

Title:        Incident YYYY-MM: short name
Dates:        start -> end (UTC)
Duration:
Impact:       what users/tasks saw
Root cause:   one sentence

Summary
-------
Three or four sentences. What broke, how we noticed, how long it took.

Timeline (UTC)
--------------
| time | event |
Keep it honest. Include the wrong turns.

Root cause
----------
The thing. Then the thing behind the thing.

Contributing factors
--------------------
Process, people, missing alerts.

Remediation
-----------
1. Code change (release)
2. Runbook change (section)
3. Process change

Link from Main_Page > Incidents. Update Known_Agent_Bugs.